For underwear that you've tried on, see "What is your Try On Guarantee?"
For all other products, we accept exchanges on anything that's unworn and unwashed within 30 days of purchase. You can choose between a refund to the original payment or store credit. We only offer exchanges on U.S. orders. If you're located in Canada and would like to make an exchange, you will have to return the original item and place a new order.
To make an exchange:
- In your account, click Orders & Returns
Click Return/Exchange next to the product you're returning
- Follow the instructions on the page
The site will generate a free USPS shipping label for you to download. Print it and attach it to your package, then mail back the order
Note: We offer expedited exchanges, which means we'll send your exchange items immediately. If you don't return the items you've indicated within 30 days, you'll be billed for the exchange items we sent you. If you'd prefer not to use our expedited exchange process, let us know what you'd like to exchange at firstname.lastname@example.org.