You can't know how a pair of underwear feels until you try it on. That's why we created the Try On Guarantee. If you don’t love your first pair of underwear, we'll send you a different size or style, or issue you a refund. No return required.
To claim the Try On Guarantee, go to the Orders & Returns dashboard in your account and click "Return/Exchange." You'll see Try On Guarantee instructions only for eligible items, which are limited to underwear.
The Try On Guarantee only applies to one pair of underwear within 30 days of receipt, but if you're having trouble finding the right size or style for you, contact us and we'll help you out.
If you'd like to claim the Try On Guarantee for Merino Long Underwear, WARMKNIT Long Underwear, Tech Cashmere Long Underwear or AIRKNITX Performance Tights, note that you'll only be able to receive store credit. Use the Contact Us form and we'll get it processed for you.
Canadian customers can receive a refund or store credit under the Try On Guarantee, which doesn't cover the non-refundable international surcharge.