If you don’t love your first pair of underwear or socks, we'll send you a different size or style, or issue you a full refund. No return required.
If you bought more than one pair of underwear or socks on your first order we recommend wearing and washing just one pair to make sure they are right for you. That way if you don't love that pair, the rest of your order will still be eligible for a standard return or exchange.
To claim the Try On Guarantee, go to the Returns Portal and provide your order number and shipping zip code. Select the pair of underwear or socks you'd like to exchange or have refunded and then let us know what you didn't love about them and whether you'd like a return or exchange and hit Continue at the bottom of the screen. Lastly, choose Box and Ship as your return method and hit Continue (you won't actually need to ship them back and your refund or exchange will be created immediately, it's a little confusing, we know).
The Try On Guarantee only applies to one pair of underwear or socks within 30 days of receipt, but if you're having trouble finding the right size or style for you, contact us and we'll help you out.
The Try-On Guarantee does not include long underwear, long johns, running tights, masks, or gaiters. Once you have applied for a Try-On Guarantee on our site for any product you will not eligible for another.
Canadian customers can receive a refund under the Try On Guarantee, which doesn't cover the non-refundable international surcharge.