Our returns process varies depending on the product and whether you've tried it on. For underwear or socks that you've tried on, see "What is the Try On Guarantee?"
For all other products, we accept returns on anything that's unworn and unwashed within 30 days of purchase. You can choose between a refund to the original payment or store credit.
We have partnered with Happy Returns to create a convenient return experience for our customers.
1) Return or exchange in-person with Happy Returns or Our NYC Store - START HERE:
- Refund/Exchange initiated immediately upon drop-off
- Thousands of locations nationwide (find one here)
- No need to box your items
- Start your return or exchange online here to receive a QR code for a contact-free drop-off
2) Return or exchange via mail - START HERE:
- Start your return or exchange online to receive a mailing label to box and ship your items
- You will receive an email when your return is received and your refund or exchange has been processed.
- Please allow for you 3-4 days for your refund to be initiated
If you would like to exchange for a different item entirely, you will need to return that item for a refund and place a new order for your preferred item.
Please only use prepaid FedEx return labels provided by our website or our customer service team. If you are shipping items to our warehouse using a personally purchased return label, please use the Contact Us Link to notify us. You will need to provide the order number, the tracking number, and the items that being shipped so that we can properly track and process your return.