To set up a return, you must have an account. For instructions on creating an account, see How do I create an account?
Our returns process varies depending on the product and whether you've tried it on. For underwear or socks that you've tried on, see "What is the Try On Guarantee?"
For all other products, we accept returns on anything that's unworn and unwashed within 30 days of purchase. You can choose between a refund to the original payment or store credit.
To make a return:
- In your account, select Orders & Returns.
- Select “Return & Refund” next to the item you'd like to return.
- Follow the instructions on the page.
- The site will generate a free USPS shipping label. Print it and attach it to your package, then mail back the order.
We’ll issue your refund within approximately 3-5 days of receiving your return. Refunds typically appear on your credit card statement within 1-3 business days.