Our return process varies depending on the product and whether or not you've tried it on. For underwear that you've tried on, see "What is your Try On Guarantee?"
For underwear still in its original packaging and for all other products, we accept returns on anything that's unworn and unwashed within 30 days of purchase. You can choose between a refund to the original payment or store credit.
To process a return for a refund or store credit, see "How do I make a return?"
To process an exchange for a different size or style of the same product, see "How do I make an exchange?".
Any refunds on Canadian orders will not include the non-refundable international surcharge.