Our return process varies depending on the product and whether or not you've tried it on. For underwear that you've tried on, see What is your Try On Guarantee? For underwear still in its original packaging and for all other products, we accept returns on anything that's unworn and unwashed within 30 days of purchase. You can choose between a refund to the original payment or store credit.
- Return: To process a return for a refund or store credit, see How do I make a return?
- Exchange: To process an exchange for a different size or style of the same product, see How do I make an exchange?.
- Gift Exchange: To exchange a Mack Weldon product that you were given as a gift, see How do I exchange a gift?
Any refunds on Canadian orders will not include the non-refundable international surcharge. If you have your order forwarded to a foreign address we are not able to offer free returns from addresses outside of the United States and Canada.