Our return process varies depending on the product and whether or not you've tried it on. For underwear that you've tried on, see What is your Try On Guarantee? For underwear still in its original packaging and for all other products, we accept returns on anything that's unworn and unwashed within 30 days of purchase. You can choose between a refund to the original payment or store credit.
- Return: To process a return for a refund or store credit, see How do I make a return?
- Exchange: To process an exchange for a different size or style of the same product, see How do I make an exchange?.
- Gift Exchange: To exchange a Mack Weldon product that you were given as a gift, see How do I exchange a gift?
- Guest Order Return/Exchange: To process a return or exchange for an order placed using Guest Checkout, see How do I make a return if I ordered as a guest?
Any refunds on Canadian orders will not include the non-refundable international surcharge. If you have your order forwarded to a foreign address we are not able to offer free returns from addresses outside of the United States and Canada.
Please only use labels provided by our website or our customer service team. If you are shipping items to our warehouse using a personally purchased return label, please use the Contact Us Link to notify us. You will need to provide the order number, the tracking number, and the items that being shipped so that we can properly track and process your return.