I'd like to contact customer service:
First, if you didn't know, you can find the answers to most questions right here in our Knowledge Base—just search by keywords. Here are a few popular links you might find useful:
- For instructions on canceling or changing an order, see this article.
- For inventory updates for our most popular products, see these articles.
- Returns/Exchanges and Try On Guarantee requests can be self-served in the Orders & Returns section of your account.
If you have any questions that haven't been answered by one of our articles, please contact us and we'll get back to you as soon as possible.
We definitely understand the desire to talk to a rep on the phone, but we're a pretty small team, and we get hundreds of customer inquiries per day. Right now it's more efficient for us to address your concerns via email.
I'd like to contact someone else:
If you'd like to contact someone outside of the customer service team for a non-order-related issue, you have a few options.
If you're inquiring about becoming a reseller, wholesaler, or distributor of our products, email us at email@example.com. Include the nature of your business, your customer base, and the volume of product you'd need.
If you're interested in working at Mack Weldon, visit our Careers page. If you're applying for an open role, follow the link on the Careers page. If you just want to submit a resume, email it to firstname.lastname@example.org.
If you're interested in advertising with us or working with our marketing team, email email@example.com.