There are 2 main reasons that an item might not be returnable in our system. In both instances you will see the item grey'd out and unable to be selected. If you see Final Sale, this item is not eligible for return or exchange. If you message our team, we will typically make exceptions for exchanges if available or a return for store credit. If you see that the item is Past Return Window, message our team and we can still help as long as the item is unworn/unwashed.
Feel free to reach out to us for assistance at hello@mackweldon.com or through out chat portal on site.