To claim the Try On Guarantee, please follow these steps:
- Go to the Returns Portal and provide your order number and shipping zip code.
- Select the pair of underwear you'd like to exchange or have refunded and then let us know what you didn't love about them and whether you'd like a return or exchange and hit Continue at the bottom of the screen.
- Lastly, choose Box and Ship as your return method and hit Continue (you won't actually need to ship them back and your refund or exchange will be created immediately, it's a little confusing, we know).
The Try-On Guarantee does not include long underwear, long johns, running tights, masks, or gaiters. Once you have applied for a Try-On Guarantee on our site for any product you will not eligible for another.
Canadian customers can receive a refund under the Try On Guarantee, which doesn't cover the non-refundable international surcharge.